WebKandy Privacy Policy

This Privacy Notice aims to tell you about the information we collect from you when you use certain functions of our website, phone, email, or interact with us in other ways. In collecting data, we act as a Data Controller as defined by the General Data Protection Regulation.

Data Protection Officer

Large-scale data processors, public authorities, and organisations that process specific types of sensitive data, such as criminal convictions and offences, must appoint a data protection officer (DPO).

Therefore, it is optional for WebKandy to appoint a DPO under the provisions of GDPR. However, WebKandy reserves the right to appoint such a role should this be considered in the business’s best interests.

How we use your information

This privacy notice tells you what to expect when WebKandy collects personal information. It applies to information we gather about:

• Visitors to our websites
• When someone visits www.webbkandy.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to determine the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make or allow Google to make any attempt to find out the identities of those visiting our website. If we want to collect personally identifiable information through our website, we will explain what we intend to do with it.
• Use of cookies

You can read more about how we use cookies on our Cookie Page.

• Search engine

Google powers our website search and decision notice search. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either WebKandy or any third party.

• Security and performance

WebKandy uses a third-party service to help maintain the security and performance of its website. To deliver this service, it processes the IP addresses of visitors to the WebKandy website.

• People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should know that any emails we send or receive may not be protected in transit.

We will also monitor any emails we send, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

• People who use our LiveChat service 

If you use the LiveChat service, we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with other organisations.

You can request a transcript of your LiveChat session if you provide your email address at the start or when prompted at the end.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 28th April 2018.

How to contact us

If you want to request information about our privacy policy, email us or write using the address details above.

What personal data do we collect?

Our business deals solely with other businesses and organisations. The only personal data we collect about you is your name. Any other information we collect relates to the organisation you represent. You may wish to give us your personal phone number and email address to facilitate effective communication.

Purpose of the processing and the legal basis for the processing

• We collect this information so that we can send you the information you have requested.
• If you order from us, we will use your information to inform you of the progress of your order.
• We will contact you in the event of a product recall or other safety-related information.
• We will ask you whether you wish to receive useful information and advice from us or want to be informed about new products and offers.

Any recipient or categories of recipients of the personal data

Your information is stored on our system, which is based in the UK. Your information is not shared with any other party.

Details of transfers to third countries and safeguards

Your information is not transmitted to any other country.

Retention period or criteria used to determine the retention period

Your information will be retained in our system until you request us to remove it, or it will be removed after two years.

The existence of each of the data subject’s rights

You can request us to provide you with all the information we hold about you, and we will comply with this request after establishing your identity. You can ask us to correct any errors in our information about you, and we will comply.

The right to withdraw consent at any time, where relevant

You can withdraw your permission for us to send you marketing material, and you can ask us to remove your information from our system if you believe we have been using it unlawfully.

The source the personal data originates from and whether it came from publicly accessible sources

All the information we hold about you is supplied by you.

Whether the provision of personal data is part of a statutory or contractual requirement or obligation and the possible consequences of failing to provide the personal data

We cannot enter into any transaction with the organisation you represent without identifying you as being entitled to enter into commercial transactions on behalf of your organisation.

The existence of automated decision-making, including profiling and information about how decisions are made, the significance and the consequences.

We do not use your data in any form of automated decision-making processes.

Links to other websites

Our website may contain links to other websites. We provide these links because their content will be of use or interest to you. We cannot be held responsible for protecting your privacy if you visit these websites. We suggest you review the website’s Privacy Notice before interacting with it further.

The right to complain to a supervisory authority

If you wish to complain about our use of your data, don’t hesitate to get in touch with the Information Commissioner’s Office at https://ico.org.uk/ or call them at 0303 123 1113.